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Posted: Tuesday, September 5, 2017 9:59 AM

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Description:

POSITION PROFILE:

The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position requires Two Industry Certifications.

JOB DUTIES AND RESPONSIBILITIES:

• Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
• Manages territory, inventory and customer relationships.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Provides specialist services
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
• Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Manages Territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Assumes responsibilities assigned by the Field Technology Service Manager as required.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Available to work shifts, stand-by, and/or on-call as required.
• Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000.
• Customer Service
• Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
• A positive and contributing team member.
• Performs other duties as assigned.


QUALIFICATIONS (Education, Experience, and Certifications)

• Requires technical and quantitative skills typically gained through completion of formal training and 4+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.
• Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Apply at: https://www.recruitacommunity.com/srctcb/RTI.home?t=127364&r=5000254523910&rb=BACKPAGE

• Location: Eugene, Eugene, OR

• Post ID: 22644173 eugene
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